Information Reference

No matter what tasks learners face in real life, an information reference system can help them succeed. This model is intended for just-in-time performance support rather than for initial training, and it provides learners with ways to easily find information and advice to help them perform their jobs.

Goals: Learners perform their jobs better, thanks to the help the information reference system provides.

Description: Learners are given the ability to find what they need, quickly and easily, in the form of text, graphics, and even video clips. A good search method is crucial here, and that's why our information reference systems use conceptual keywords rather than a full-text search. This sophisticated approach delivers fast, accurate search results, even in large-scale deployments.

But much of the work in this type of project involves content synthesis, organization and writing. To unleash the full power of this system, the content must be written and organized in a way that supports the activities learners will perform on the job.

Uses: Generally best-suited for on-the-job, just-in-time use; can also support a training course.