Dr. Guralnick's work has played a role in shaping the e-learning industry
for nearly 20 years, from the first learn-by-doing simulations used
for corporate training, to innovative authoring tools with no learning
curve, to Internet, intranet, and mobile performance support. Below
we revisit some of Dr. Guralnick's key contributions to the industry
over the years:
Boston Chicken Cashier Training
1991
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411 Directory Assistance
Training
1993 |
MOPED-II Simulation
Authoring Tool
1994 |
Guest Service Simulation
1995 |
Bennigan's Beer Quest
Training and Reference
1995
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Considered to be the first-ever learn-by-doing simulation for corporate
use... |
Corporate
learning-by-doing with measurable (and measured) success... |
The first authoring tool intended specifically for non-technical
people to create... |
This award-winning simulation (silver) took learn-by-doing... |
This award-winner (bronze) combined simulation and reference in
a novel way... |
1-800-FOR SERVICE
Call Center Training
1996
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IBM "Selling
Global Services"
1996 |
Early
Intranet-based Information Reference
1998 |
"Active
Content" Information Reference
1999 |
1-800-FOR
SERVICE
(Web-based redesign)
1999
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A gold medal winner, "1-800" integrated customer service
and procedural skills... |
Turning conventional thinking about training on its head, this product
cast training... |
Not glamorous but phenomenally effective and loved by its audience,...
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A response to the technology-focused view of e-learning that was
prevalent at the time, ,... |
Moving the learn-by-doing methods from previous years to the Web,
the redesigned... |
Technical Training on the Web
1999 |
EncompassTM E-learning Toolkit
2000 |
NCFL
Resource Recommendation Site
2000 |
Performance-Improvement
Portal
2001 |
Watch,
Rate, & CompareTM
Training Model
2002
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This learn-by-doing simulation provided effective technical training
via an intranet... |
Both a successor to MOPED authoring and a predecessor to today's
LCMS... |
This site provided a new type of problem-focused information search,
in which... |
A goal-focused HR "performance" concept, with training
and reference... |
This elegant, engaging new method for teaching social skills met
with immediate... |
EncompassTM E-learning Toolkit, Web version
2002
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Mobile
Sales Floor Training on a PDA
2004 |
Character-based Simulation
2005 |
"Quick Decision" Training
2005 |
Cell
Phone-Based Information Reference
2005
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The award-winning Web-based version of Encompass moved the simple-authoring...
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This prototype brought real-life simulation to the real world, by
using mobile... |
Another social-skills teaching method that met with immediate acceptance,
... |
This model provides a simple-to-design, simple-to-build method that
is best for... |
Sacrificing glamor for utility and performance, this model
provides... |
Story-Centered, Case-Based Blended Learning
2007
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Simple, Effective Scenario-Based Learning
2007 |
A New Take on Community-Based Web Sites
2008 |
Scenarios to Teach Technical Diagnostic Skills
2008 |
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This blended-learning method combined traditional case-based learning
with a story-... |
This inexpensive but effective scenario-based learning method was
very well-received and is... |
Looking for a way to help conference-goers in membership organizations,
... |
Another simple but effective method, this method was designed to
teach technicians... |
