Kaleidoscope Learning

Dr. Guralnick's Design History

Dr. Guralnick's work has played a role in shaping the e-learning industry for nearly 20 years, from the first learn-by-doing simulations used for corporate training, to innovative authoring tools with no learning curve, to Internet, intranet, and mobile performance support. Below we revisit some of Dr. Guralnick's key contributions to the industry over the years:

Boston Chicken Cashier Training
1991
411 Directory Assistance Training
1993
MOPED-II Simulation Authoring Tool
1994
Guest Service Simulation

1995
Bennigan's Beer Quest
Training and Reference
1995

Considered to be the first-ever learn-by-doing simulation for corporate use... Corporate learning-by-doing with measurable (and measured) success... The first authoring tool intended specifically for non-technical people to create... This award-winning simulation (silver) took learn-by-doing... This award-winner (bronze) combined simulation and reference in a novel way...
1-800-FOR SERVICE
Call Center Training
1996
IBM "Selling Global Services"
1996
Early Intranet-based Information Reference
1998
"Active Content" Information Reference
1999
1-800-FOR SERVICE
(Web-based redesign)
1999

A gold medal winner, "1-800" integrated customer service and procedural skills... Turning conventional thinking about training on its head, this product cast training... Not glamorous but phenomenally effective and loved by its audience,... A response to the technology-focused view of e-learning that was prevalent at the time, ,... Moving the learn-by-doing methods from previous years to the Web, the redesigned...
Technical Training on the Web

1999
EncompassTM E-learning Toolkit
2000
NCFL Resource Recommendation Site
2000
Performance-Improvement Portal
2001
Watch, Rate, & CompareTM
Training Model
2002

This learn-by-doing simulation provided effective technical training via an intranet... Both a successor to MOPED authoring and a predecessor to today's LCMS... This site provided a new type of problem-focused information search, in which... A goal-focused HR "performance" concept, with training and reference... This elegant, engaging new method for teaching social skills met with immediate...
EncompassTM E-learning Toolkit, Web version
2002
Mobile Sales Floor Training on a PDA
2004
Character-based Simulation

2005
"Quick Decision" Training

2005
Cell Phone-Based Information Reference
2005

The award-winning Web-based version of Encompass moved the simple-authoring... This prototype brought real-life simulation to the real world, by using mobile... Another social-skills teaching method that met with immediate acceptance, ... This model provides a simple-to-design, simple-to-build method that is best for... Sacrificing glamor for utility and performance, this model provides...
Story-Centered, Case-Based Blended Learning
2007
Simple, Effective Scenario-Based Learning
2007
A New Take on Community-Based Web Sites
2008
Scenarios to Teach Technical Diagnostic Skills
2008
Simulation for Apartment Leasing
2009

 
This blended-learning method combined traditional case-based learning with a story-... This inexpensive but effective scenario-based learning method was very well-received and is... Looking for a way to help conference-goers in membership organizations, ... Another simple but effective method, this method was designed to teach technicians... This simulation teaches rental agents in apartment complexes how to perform numerous...